Returns Policy
Where do you ship your products?
Where do you ship your products?
Orders are shipped across India. Delivery availability also depends on the service coverage of courier partners.
How long does delivery take?
How long does delivery take?
Delivery typically takes 5 to 10 working days depending on the destination city and courier service. Occasionally, deliveries may take longer due to courier delays, weather conditions, or other unforeseen circumstances.
How can an order be tracked?
How can an order be tracked?
Once the order is shipped, a tracking link or tracking details will be shared via email or message by our shipping partners so the shipment status can be monitored.
What happens if my order is delayed?
What happens if my order is delayed?
Occasionally, deliveries may take longer due to courier delays, weather conditions, or other unforeseen circumstances. Contact customer service at contact@tivaaro.com for delivery updates.
What should be done if the package arrives damaged?
What should be done if the package arrives damaged?
If the package appears damaged at the time of delivery, it is recommended to report it to customer support with videos, photos and order details for assistance.
Will someone need to be available to receive the package?
Will someone need to be available to receive the package?
Yes. It is recommended that someone be available at the delivery address to receive the package from the courier partner.
Can the shipping address be changed after placing an order?
Can the shipping address be changed after placing an order?
If the order has not yet been processed or shipped, it may be possible to update the shipping address. Customer support should be contacted immediately to check if the change can be accommodated. Additional shipping charges may apply if applicable.
What happens if delivery is attempted but no one is available?
What happens if delivery is attempted but no one is available?
Courier partners usually attempt delivery again or contact the recipient to arrange another delivery attempt.
Will the product be securely packaged for shipping?
Will the product be securely packaged for shipping?
Yes. Products are carefully packaged to help ensure they reach safely during transit.
