Shipping policy
Every order is handled with care to ensure a smooth and reliable delivery experience.
Shipping coverage:
We currently ship across India. Delivery availability is subject to the serviceability of our courier partners in your location.
Delivery timelines:
Orders are typically delivered within 5 to 12 working days, depending on the destination city and courier service.
Delivery timelines are indicative and may vary due to factors such as courier delays, weather conditions, operational issues, or other unforeseen circumstances beyond our control.
Order tracking:
Once your order is shipped, tracking details will be shared via email or message. This allows you to monitor the shipment status directly through the courier partner.
Delays in delivery:
While we aim to deliver within the estimated timeframe, delays may occasionally occur. For updates or assistance, you may contact us at contact@tivaaro.com.
Damaged package:
If the package appears damaged at the time of delivery, we recommend recording a video while opening the package and capturing clear photos of the issue.
Please share the video, images, and order details with us at contact@tivaaro.com for further assistance.
Delivery acceptance:
It is recommended that someone be available at the delivery address to receive the package. Our courier partners may require a signature or confirmation upon delivery.
Failed delivery attempts:
If a delivery attempt is unsuccessful due to the customer's unavailability or any other reason attributable to the customer, the courier partner may attempt redelivery or contact the customer to reschedule the delivery.
If the order remains undelivered after the applicable delivery attempts, the courier partner may return the product to us. Any additional shipping charges incurred to re-ship the returned product will be payable by the customer. The order will be re-dispatched only after the applicable shipping charges have been paid.
Change of shipping address:
Shipping address changes may be possible only if the order has not been processed or shipped.
Requests must be made immediately by contacting contact@tivaaro.com. Additional shipping charges may apply if applicable.
Packaging:
All products are securely packaged to ensure they reach you in proper condition.
Important note:
Once an order has been shipped, Tivaaro is not responsible for delays caused by courier partners or external factors beyond our control.
Courier Operations and Festive Season Delays:
Our courier partners do not collect packages on Sundays or public holidays. Any pickup scheduled on these days will take place on the next available working day.
During the festive season, courier networks may experience higher-than-usual shipment volumes, which can occasionally result in delays in transit or delivery. While we make every effort to ensure timely dispatch and delivery, such delays are dependent on the courier partner and may be beyond our control.
Shipping & Processing during Sale:
Due to high demand during the sale, sale orders may require additional processing time before dispatch.
We appreciate your patience as we carefully prepare and dispatch your order. Delivery timelines may also vary depending on the destination and applicable courier timelines during sale and festive season.
