Orders are shipped across India. Delivery availability also depends on the service coverage of courier partners.

Delivery typically takes 5 to 10 working days depending on the destination city and courier service. Occasionally, deliveries may take longer due to courier delays, weather conditions, or other unforeseen circumstances.

Once the order is shipped, a tracking link or tracking details will be shared via email or message by our shipping partners so the shipment status can be monitored.

Occasionally, deliveries may take longer due to courier delays, weather conditions, or other unforeseen circumstances. Contact customer service at contact@tivaaro.com for delivery updates.

If the package appears damaged at the time of delivery, it is recommended to report it to customer support with videos, photos and order details for assistance.

Yes. It is recommended that someone be available at the delivery address to receive the package from the courier partner.

If the order has not yet been processed or shipped, it may be possible to update the shipping address. Customer support should be contacted immediately to check if the change can be accommodated. Additional shipping charges may apply if applicable.

Courier partners usually attempt delivery again or contact the recipient to arrange another delivery attempt.

Yes. Products are carefully packaged to help ensure they reach safely during transit.